Introduction
Welcome to Personal Statement Coach (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including group courses and one-on-one consultations for college application and essay help.
Information We Collect
We collect various types of information in connection with the services we provide, including:
Personal Information
- Contact Information: Name, email address, phone number, and mailing address.
- Educational Information: School attended, academic performance, test scores, and other educational details.
- Payment Information: We do not collect or store your credit card details. Payments are processed through third-party vendors, such as Stripe, who handle your payment information securely.
Non-Personal Information
- Usage Data: Information on how you interact with our website and services, including IP addresses, browser type, and pages visited.
- Cookies and Tracking Technologies: We use cookies to enhance your experience on our site and track usage data.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our services.
- Communicating with you about our services, including updates and promotional offers.
- Processing your transactions and managing your accounts.
- Analyzing website usage to improve our services.
- Complying with legal obligations and resolving disputes.
Categories of Personal Information Collected (California Residents)
The following table outlines the categories of personal information we collect, the sources of that information, the purposes for which we use it, and whether it is shared with third parties:
| Category of Personal Information | Examples | Sources | Business or Commercial Purpose for Collection | Shared with Third Parties |
| Identifiers | Name, email address, phone number, IP address | Directly from you (e.g., when you sign up or contact us) | – To provide and manage our services- To communicate with you- For marketing, advertising, and promotions | Yes, with service providers (e.g., email service providers, CRM systems) |
| Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)) | Name, contact information | Directly from you (e.g., when you sign up or contact us) | – To provide services- To provide customer support | Yes, with service providers (e.g., email service providers, CRM systems) |
| Protected Classification Characteristics under California or Federal Law | Age, gender | Directly from you (optional, as part of demographic surveys) | – To analyze and improve our services- For research purposes- For marketing, advertising, and promotions | No |
| Commercial Information | Records of products or services purchased | Directly from you (e.g., transaction history) | – To provide and manage our services- For internal analytics and reporting | Yes, with service providers (e.g., CRM systems) |
| Internet or Other Similar Network Activity | Browsing history, search history, interaction with our website | Automatically collected (e.g., via cookies, web beacons) | – To analyze and improve our website- For targeted advertising | Yes, with advertising and analytics partners |
| Geolocation Data | Physical location (if using our app or website with location services enabled) | Automatically collected (e.g., via your device) | – To provide location-based services- For analytics | Yes, with service providers (e.g., analytics platforms) |
| Professional or Employment-Related Information | Job history, qualifications (if applying for a job with us) | Directly from you (e.g., when you apply for a position) | – To evaluate job applications- For HR purposes- For background checks | No |
| Inferences Drawn from Other Personal Information | Profile reflecting preferences, characteristics | Derived from your activity on our website or interactions with our services | – To create a profile to tailor content and ads- For internal analytics and research- For marketing, advertising, and promotions | Yes, with service providers (e.g., analytics platforms) |
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with third-party service providers to operate our website, conduct our business, provide services to you, and for purposes such as marketing, advertising, and promotion, ensuring confidentiality and compliance with applicable laws.
- Payment Processing: All payment transactions are processed through secure third-party vendors like Stripe. We do not collect or store your payment details.
- Legal Compliance: We may disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
- Client Information: Information related to our clients will be retained for the duration of our relationship and for a period of up to 5 after the relationship ends, unless a longer retention period is required or permitted by law.
- Payment Information: Payment details are retained only for as long as necessary to process your transaction and comply with legal and accounting obligations. Third-party payers will be collecting the information and agree to their privacy policy.
- Usage Data: Non-personal information collected through cookies and tracking technologies may be retained for a longer period for analytical purposes.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information provided below. We may request specific information from you to help us confirm your identity and process your request.
California Residents (CCPA/CPRA Compliance)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the purpose for collecting your personal information, and the categories of third parties with whom we share your personal information.
- Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information. As per our policy, we do not sell personal information as defined under the CCPA/CPRA. However, if this practice changes in the future, we will provide a clear mechanism for opting out.
- Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA/CPRA rights.
- Shine the Light: Under the “Shine the Light” law (Cal. Civ. Code § 1798.83), you may request information once per year about how your personal information is shared with third parties for direct marketing purposes. To make such a request, email [Your Email Address] with “California Privacy Rights” in the subject line.
To exercise any of these rights, please contact us using the information provided below. We may request specific information from you to help us confirm your identity and process your request.
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.
- Parental Consent: If we offer services that may appeal to children under 13, we will take additional steps to ensure parental consent is obtained before collecting personal information.
- Parental Rights: Parents have the right to review, delete, and refuse further collection of their child’s personal information. To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We may use third-party links such as classroom programs and use a platform with them directly. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any linked websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
info@personalstatementcoach.com
39120 ARGONAUT WAY #802
FREMONT CA 94538
Thank you for trusting Personal Statement Coach with your college application and essay needs. We are committed to protecting your privacy and providing you with the best possible service.